Quality Related Knowledge, Skills and Abilities (KSA) Survey Response Description Supplement

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Question 1:  What do you think the priority of this product/service knowledge, skill or ability is to your Divisions' customers?  Answer choices are: 

H = High

M = Medium

L= Low

D = Don't Know

 

Question 2:  Assess your current Knowledge, Skill, Ability (KSA) related to the product or services below in terms of the following Answer choices:

Note:  These choices are NOT intended to be hierarchical.  Just select the response that is most appropriate.

 

0 = I have no knowledge of the product, service, knowledge, skill or ability listed

 

1 = I have heard of and can describe the product, service, knowledge, skill or ability listed.  I can list the work tasks and outline the timing for the product, service, knowledge, skill or ability listed task.  I know the basic activities associated with the product, service, knowledge, skill or ability listed and can recall their relationships.

 

2 =  I understand the product, service, knowledge, skill or ability listed and can defend my work, or the work of others, on the product, service, knowledge, skill or ability listed.  I can explain the product, service, knowledge, skill or ability listed, generalize the tasks associated with it, and can interpret activities arising while I work on these. 

 

3 = I apply basic principles to the product, service, knowledge, skill or ability listed.  I can demonstrate how these products or service are developed and can apply the knowledge, skill or ability listed.

 

4 = I am able to analyze work associated with the product, service, knowledge, skill or ability listed, break these down into their components, compare/contrast differing approaches to accomplishing these, and identify the most appropriate task.  I can discriminate between work/task alternatives associated with the product, service, knowledge, skill or ability listed and infer the best course of action.

 

5 = I  routinely categorize work approaches, compile pertinent information and data, and devise complex solutions associated with producing the product, providing the service, or applying the knowledge, skill or ability listed.  I regularly organize or rearrange my work associated with the product, service, knowledge, skill or ability listed to develop and execute successful plans of action.

 

6 = I evaluate, appraise and compare work associated with the product, service, knowledge, skill or ability listed reaching conclusions on acceptability.  I offer critiques and defend work associated with the product, service, knowledge, skill or ability listed.  I interpret and justify complex activities associated with the product, service, knowledge, skill or ability listed.